Discussion:
Two AVGs. How do I get rid of one?
(too old to reply)
J. P. Gilliver (John)
2018-02-06 14:09:12 UTC
Permalink
Fired up this W7 machine after a year's inactivity. AVG seemed to have
difficulty updating (the tray icon has a yellow /!\ on it), so I went
and got a new version, thinking it'd see the old one and overwrite it.
It didn't - just loaded in parallel.

I now have two AVG icons in the tray, and two desktop things. One tray
icon still has the yellow triangle; if I hover over it, the tooltip says
"AVG AntiVirus Free Edition". The other comes up with something bigger
than the normal tooltip font, saying "AntiVirus Free\(tick) You are
protected". The desktop icons are called "AVG Protection" (I think
that's the old one) and "AVG AntiVirus FREE".

I tried Revo-ing the old one (with trepidation, as I feared it might
delete some common parts, but it seems not to have). As usual, Revo
tried to run the application's own uninstaller, but that failed (after
spending a long time doing _something_), and the Scan button in Revo
remained greyed. (It normally comes alive after the app.'s own
uninstaller has finished.)

Occasionally I get popups saying update failed, or something like that.
I presume those are coming from the old one, as the new one seems to be
up to date.

Any ideas? The old one seems to be 16.91.7688 - no date obvious, but it
says it's using a virus database 4627/12758 (2016-8-6, 7:20); the new
one is currently 17.9.3040, VD 180206-0; no dates on either, though it
does say "6 hours ago" on a different screen, so does seem to be
updating.
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)***@T+H+Sh0!:`)DNAf

Does my Bradshaw look big in this?
Paul
2018-02-06 15:11:27 UTC
Permalink
Post by J. P. Gilliver (John)
Fired up this W7 machine after a year's inactivity. AVG seemed to have
difficulty updating (the tray icon has a yellow /!\ on it), so I went
and got a new version, thinking it'd see the old one and overwrite it.
It didn't - just loaded in parallel.
I now have two AVG icons in the tray, and two desktop things. One tray
icon still has the yellow triangle; if I hover over it, the tooltip says
"AVG AntiVirus Free Edition". The other comes up with something bigger
than the normal tooltip font, saying "AntiVirus Free\(tick) You are
protected". The desktop icons are called "AVG Protection" (I think
that's the old one) and "AVG AntiVirus FREE".
I tried Revo-ing the old one (with trepidation, as I feared it might
delete some common parts, but it seems not to have). As usual, Revo
tried to run the application's own uninstaller, but that failed (after
spending a long time doing _something_), and the Scan button in Revo
remained greyed. (It normally comes alive after the app.'s own
uninstaller has finished.)
Occasionally I get popups saying update failed, or something like that.
I presume those are coming from the old one, as the new one seems to be
up to date.
Any ideas? The old one seems to be 16.91.7688 - no date obvious, but it
says it's using a virus database 4627/12758 (2016-8-6, 7:20); the new
one is currently 17.9.3040, VD 180206-0; no dates on either, though it
does say "6 hours ago" on a different screen, so does seem to be updating.
A lot of these AV companies offer removal tools.

https://www.avg.com/en-ca/utilities

AVG_Remover.exe

I hope you made a backup before you started this,
just in case...

Paul
jetjock
2018-02-06 16:20:04 UTC
Permalink
Post by Paul
Post by J. P. Gilliver (John)
Fired up this W7 machine after a year's inactivity. AVG seemed to have
difficulty updating (the tray icon has a yellow /!\ on it), so I went
and got a new version, thinking it'd see the old one and overwrite it.
It didn't - just loaded in parallel.
I now have two AVG icons in the tray, and two desktop things. One tray
icon still has the yellow triangle; if I hover over it, the tooltip says
"AVG AntiVirus Free Edition". The other comes up with something bigger
than the normal tooltip font, saying "AntiVirus Free\(tick) You are
protected". The desktop icons are called "AVG Protection" (I think
that's the old one) and "AVG AntiVirus FREE".
I tried Revo-ing the old one (with trepidation, as I feared it might
delete some common parts, but it seems not to have). As usual, Revo
tried to run the application's own uninstaller, but that failed (after
spending a long time doing _something_), and the Scan button in Revo
remained greyed. (It normally comes alive after the app.'s own
uninstaller has finished.)
Occasionally I get popups saying update failed, or something like that.
I presume those are coming from the old one, as the new one seems to be
up to date.
Any ideas? The old one seems to be 16.91.7688 - no date obvious, but it
says it's using a virus database 4627/12758 (2016-8-6, 7:20); the new
one is currently 17.9.3040, VD 180206-0; no dates on either, though it
does say "6 hours ago" on a different screen, so does seem to be updating.
A lot of these AV companies offer removal tools.
https://www.avg.com/en-ca/utilities
AVG_Remover.exe
I hope you made a backup before you started this,
just in case...
Paul
Another alternative for using Revo is the "Forced Uninstall". If your
AVG installs are in two separate folders you can use it to navigate to
the folder you want removed, look for the .exe file and click on it.
Revo will then uninstall that program. You probably don't want to do a
scan afterwards though, as that would most likely remove shared files
from the registry. Or, you could remove both instances and start
fresh, which is what I would do.
J. P. Gilliver (John)
2018-02-06 22:20:04 UTC
Permalink
Post by jetjock
Post by Paul
Post by J. P. Gilliver (John)
Fired up this W7 machine after a year's inactivity. AVG seemed to have
difficulty updating (the tray icon has a yellow /!\ on it), so I went
and got a new version, thinking it'd see the old one and overwrite it.
It didn't - just loaded in parallel.
[]
Post by jetjock
Post by Paul
Post by J. P. Gilliver (John)
I tried Revo-ing the old one (with trepidation, as I feared it might
[]
Post by jetjock
Post by Paul
Post by J. P. Gilliver (John)
Occasionally I get popups saying update failed, or something like that.
I presume those are coming from the old one, as the new one seems to be
up to date.
[]
Post by jetjock
Post by Paul
A lot of these AV companies offer removal tools.
https://www.avg.com/en-ca/utilities
Ah, thanks, I might have a look at that. Though I suspect they won't
offer one for removing an old one and letting a new one stay in place!
Post by jetjock
Post by Paul
AVG_Remover.exe
I hope you made a backup before you started this,
just in case...
Not yet, but I'd better soon! I've got a weird keyboard funny too (see
next thread).
Post by jetjock
Post by Paul
Paul
Another alternative for using Revo is the "Forced Uninstall". If your
AVG installs are in two separate folders you can use it to navigate to
the folder you want removed, look for the .exe file and click on it.
Revo will then uninstall that program. You probably don't want to do a
Will uninstall just the .exe, or all that goes with it? (But anyway ...
Post by jetjock
scan afterwards though, as that would most likely remove shared files
from the registry. Or, you could remove both instances and start
fresh, which is what I would do.
... that's probably what I'm going to do, with the exception of starting
afresh - I'm probably going to install some other AV, because I have the
feeling that AVG is now turning on its silly "signature" at next reboot
even if you turn it off.)
Post by jetjock
---
This email has been checked for viruses by AVG.
http://www.avg.com
(That one. [Is there one below this?])
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)***@T+H+Sh0!:`)DNAf

After all is said and done, usually more is said.
J. P. Gilliver (John)
2018-02-07 12:12:09 UTC
Permalink
[]
Post by jetjock
Post by Paul
A lot of these AV companies offer removal tools.
https://www.avg.com/en-ca/utilities
AVG_Remover.exe
Thanks, I've got that now. I see it does a restart, so I'd have to turn
off the router, so I didn't restart "naked" as it were.
[]
Post by jetjock
Another alternative for using Revo is the "Forced Uninstall". If your
AVG installs are in two separate folders you can use it to navigate to
the folder you want removed, look for the .exe file and click on it.
Revo will then uninstall that program. You probably don't want to do a
scan afterwards though, as that would most likely remove shared files
from the registry. Or, you could remove both instances and start
fresh, which is what I would do.
This sounded like something worth trying, especially as they _do_ seem
to be in separate folders (the old one is
"C:\Program Files\AVG\Av\avgui.exe" and the new one
"C:\Program Files\AVG\Antivirus\AVGUI.exe"). I can't find "Forced
Uninstall" in Revo (I only have the free version); I brought up the help
file and searched for forced, and found:

'If during the uninstall the build-in uninstaller of the programs runs
"Change" or "Repair" command and tries to reinstall or repair the
program instead of uninstalling it then you can use the command Forced
MSI Uninstall. This command is visible in the context menu only for the
MSI(Microsoft Installer) programs, which default uninstall command is
not Uninstall. So if you experience such problem, just cancel the
build-in uninstaller of the program and the uninstall wizard of Revo
Uninstaller and start it again using this command from the context menu'

I wasn't sure where this "context menu" was supposed to be. A quick look
doesn't find a .msi file in the ...\Av folder; I did try a right-click
on the bad version's entry in Revo's uninstall list, but no luck there.
So sorry for being dim, but how - in baby steps - do I get to this
forced uninstall?
Post by jetjock
---
This email has been checked for viruses by AVG.
http://www.avg.com
(Are my posts bearing that silly text?)
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)***@T+H+Sh0!:`)DNAf

Does God believe in people?
jetjock
2018-02-07 16:06:54 UTC
Permalink
On Wed, 7 Feb 2018 12:12:09 +0000, "J. P. Gilliver (John)"
Post by J. P. Gilliver (John)
[]
Post by jetjock
Post by Paul
A lot of these AV companies offer removal tools.
https://www.avg.com/en-ca/utilities
AVG_Remover.exe
Thanks, I've got that now. I see it does a restart, so I'd have to turn
off the router, so I didn't restart "naked" as it were.
[]
Post by jetjock
Another alternative for using Revo is the "Forced Uninstall". If your
AVG installs are in two separate folders you can use it to navigate to
the folder you want removed, look for the .exe file and click on it.
Revo will then uninstall that program. You probably don't want to do a
scan afterwards though, as that would most likely remove shared files
from the registry. Or, you could remove both instances and start
fresh, which is what I would do.
This sounded like something worth trying, especially as they _do_ seem
to be in separate folders (the old one is
"C:\Program Files\AVG\Av\avgui.exe" and the new one
"C:\Program Files\AVG\Antivirus\AVGUI.exe"). I can't find "Forced
Uninstall" in Revo (I only have the free version); I brought up the help
'If during the uninstall the build-in uninstaller of the programs runs
"Change" or "Repair" command and tries to reinstall or repair the
program instead of uninstalling it then you can use the command Forced
MSI Uninstall. This command is visible in the context menu only for the
MSI(Microsoft Installer) programs, which default uninstall command is
not Uninstall. So if you experience such problem, just cancel the
build-in uninstaller of the program and the uninstall wizard of Revo
Uninstaller and start it again using this command from the context menu'
I wasn't sure where this "context menu" was supposed to be. A quick look
doesn't find a .msi file in the ...\Av folder; I did try a right-click
on the bad version's entry in Revo's uninstall list, but no luck there.
So sorry for being dim, but how - in baby steps - do I get to this
forced uninstall?
Post by jetjock
---
This email has been checked for viruses by AVG.
http://www.avg.com
(Are my posts bearing that silly text?)
Sorry to bear bad news, but the free version does not have the "Forced
Uninstall" feature.
J. P. Gilliver (John)
2018-02-07 18:48:25 UTC
Permalink
Post by jetjock
On Wed, 7 Feb 2018 12:12:09 +0000, "J. P. Gilliver (John)"
[]
Post by jetjock
Post by J. P. Gilliver (John)
Post by jetjock
Another alternative for using Revo is the "Forced Uninstall". If your
AVG installs are in two separate folders you can use it to navigate to
the folder you want removed, look for the .exe file and click on it.
Revo will then uninstall that program. You probably don't want to do a
scan afterwards though, as that would most likely remove shared files
from the registry. Or, you could remove both instances and start
fresh, which is what I would do.
This sounded like something worth trying, especially as they _do_ seem
to be in separate folders (the old one is
"C:\Program Files\AVG\Av\avgui.exe" and the new one
"C:\Program Files\AVG\Antivirus\AVGUI.exe"). I can't find "Forced
Uninstall" in Revo (I only have the free version); I brought up the help
[]
Post by jetjock
Sorry to bear bad news, but the free version does not have the "Forced
Uninstall" feature.
Ah, thanks. I'll stop looking!
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)***@T+H+Sh0!:`)DNAf

W-E-H-T-H-U-R: This is the worst spell of weather in months!
mike
2018-02-06 20:39:16 UTC
Permalink
Post by J. P. Gilliver (John)
Fired up this W7 machine after a year's inactivity. AVG seemed to have
difficulty updating (the tray icon has a yellow /!\ on it), so I went
and got a new version, thinking it'd see the old one and overwrite it.
It didn't - just loaded in parallel.
I now have two AVG icons in the tray, and two desktop things. One tray
icon still has the yellow triangle; if I hover over it, the tooltip says
"AVG AntiVirus Free Edition". The other comes up with something bigger
than the normal tooltip font, saying "AntiVirus Free\(tick) You are
protected". The desktop icons are called "AVG Protection" (I think
that's the old one) and "AVG AntiVirus FREE".
I tried Revo-ing the old one (with trepidation, as I feared it might
delete some common parts, but it seems not to have). As usual, Revo
tried to run the application's own uninstaller, but that failed (after
spending a long time doing _something_), and the Scan button in Revo
remained greyed. (It normally comes alive after the app.'s own
uninstaller has finished.)
Occasionally I get popups saying update failed, or something like that.
I presume those are coming from the old one, as the new one seems to be
up to date.
Any ideas? The old one seems to be 16.91.7688 - no date obvious, but it
says it's using a virus database 4627/12758 (2016-8-6, 7:20); the new
one is currently 17.9.3040, VD 180206-0; no dates on either, though it
does say "6 hours ago" on a different screen, so does seem to be updating.
I had a similar problem. I couldn't get AVG to uninstall.
Followed their procedure to manually uninstall. Still AVG stuff
running. New version wouldn't install over the old one.
Tried to clean the registry. Tried to delete the files that were launched
from an unknown place. Googled till I was blue
in the face. Booted linux and forcefully deleted everything I could find.
Nothing worked.

I finally restored a backup from before the last time I booted the system,
some months ago. Then AVG would uninstall itself.

I didn't lose anything, except a week of my life messing with it,
since I hadn't been using the system.

AVG did lose a user.
Stan Brown
2018-02-07 02:10:14 UTC
Permalink
Post by J. P. Gilliver (John)
Fired up this W7 machine after a year's inactivity. AVG seemed to have
difficulty updating (the tray icon has a yellow /!\ on it), so I went
and got a new version, thinking it'd see the old one and overwrite it.
It didn't - just loaded in parallel.
That happened to me when I downloaded Firefox 57 and installed it
over Firefox 54. In fact, it installed in parallel -- because one was
32-bit and the other was 64-bit.

Could you possibly have done that with AVG?
--
Stan Brown, Oak Road Systems, Tompkins County, New York, USA
http://BrownMath.com/
http://OakRoadSystems.com/
Shikata ga nai...
J. P. Gilliver (John)
2018-02-07 06:24:56 UTC
Permalink
Post by Stan Brown
Post by J. P. Gilliver (John)
Fired up this W7 machine after a year's inactivity. AVG seemed to have
difficulty updating (the tray icon has a yellow /!\ on it), so I went
and got a new version, thinking it'd see the old one and overwrite it.
It didn't - just loaded in parallel.
That happened to me when I downloaded Firefox 57 and installed it
over Firefox 54. In fact, it installed in parallel -- because one was
32-bit and the other was 64-bit.
Could you possibly have done that with AVG?
Good thought! But this is a W7-32 machine, so I don't think a 64-AVG
would try to install. Interestingly, there's no indication in either of
the ones I've got what their bitness is (though obviously it must be
32).
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)***@T+H+Sh0!:`)DNAf

offensive speech is something to be protected, not celebrated.
- "yoni", 2015-8-5
Monty
2018-02-07 10:40:00 UTC
Permalink
On Wed, 7 Feb 2018 06:24:56 +0000, "J. P. Gilliver (John)"
Post by J. P. Gilliver (John)
Good thought! But this is a W7-32 machine, so I don't think a 64-AVG
would try to install. Interestingly, there's no indication in either of
the ones I've got what their bitness is (though obviously it must be
32).
One way to determine bitness (on most PCs) is to check the number of
Program Files folders you have. If you have both Program Files and
Program Files (x86) then you have a 64-bit PC. If you only have a
Program Files folder then you have a 32-bit PC.

I say on most PCs because I have seen one 64-bit PC that did not have
Program Files (x86) but that was a choice the owner/builder chose to
implement.
J. P. Gilliver (John)
2018-02-07 11:47:55 UTC
Permalink
Post by Monty
On Wed, 7 Feb 2018 06:24:56 +0000, "J. P. Gilliver (John)"
Post by J. P. Gilliver (John)
Good thought! But this is a W7-32 machine, so I don't think a 64-AVG
would try to install. Interestingly, there's no indication in either of
the ones I've got what their bitness is (though obviously it must be
32).
One way to determine bitness (on most PCs) is to check the number of
Program Files folders you have. If you have both Program Files and
Program Files (x86) then you have a 64-bit PC. If you only have a
Program Files folder then you have a 32-bit PC.
Oh, I know I've got a 32-bit machine (I specifically wanted that); I was
just slightly surprised that _AVG_ doesn't give any indication whether
it's a 32 or 64 bit version. (Obviously I _must_ have a 32 but version.)
Post by Monty
I say on most PCs because I have seen one 64-bit PC that did not have
Program Files (x86) but that was a choice the owner/builder chose to
implement.
I just look under Control Panel | System.
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)***@T+H+Sh0!:`)DNAf

Does God believe in people?
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