Post by rwwink
Apparently, everyone here has a dick out for win10.
Your implication was the program was working under Windows 7. It was
AFTER the user moved to Windows 10 when the program refused to install.
However, it is unclear if it was moving to Windows 10 that caused the
problem or with Norton Antivirus (NAV) erasing some files (more likely
putting them into its quarantine to isolate the files).
Post by rwwink
That's not the
problem,which hasn't been addressed. In this case, the program we're
trying to install is AutoCAD. It will and was running in Win10 using
the comparability option. The OP, for whatever reason, was doing
something with Norton's Anti-Virus and did a mass erase when he took
out the executable files of a number of programs.
Well, if it was NAV that triggered on the files as infected, it will do
so again. Only if the user is sure the files are not infected then he
should report a false positive to Symantec. In the meantime, the user
could disable NAV, do the install, whitelist the program in NAV, and
then reenable NAV.
Post by rwwink
All except AutoCAD reinstalled without a problem. During AutoCAD
install, it check for a previous install and/or directory. If it
finds ion, it will not install. I've renamed the directory but it
still will not install. I even moved the directory to another drive
without any results. I'm willing to bet that it reads an entry in the
registry somewhere and that is what is preventing the installation and
that's why I think a cleaner is needed. This whole thing is about
YOUR recommendation about registry cleaners, NOT about good or bad M$
or Win10. It's about which, if any, cleaner you recommend.
Sounded like you said NAV was killing the file(s). Now it sounds like
the installer is checking for licensing conditions probably by looking
in the registry. Since the program was installed before and added
licensing keys into the registry, the installer finds those keys and
invalidates the new install. You (and user-mode software) cannot access
all registry keys, not even if you are an admin-privileged user. The
keys can be addedd programmatically but not visible using regedit.exe or
tools like Revo Uninstaller.
Searching on "autocad" may not find the registry keys responsible for
enforcing the licensing, especially if some 3rd party protection is
employed. Since AutoCAD is a paid (and pricey) program, seems like the
user should be calling them for tech suport on how to reinstall the
program -- if the license is still legit. If the user was using a trial
version of AutoCAD, well, it's likely that trial has expired.
Uninstalling the software won't have it remove the license keys in the
Does this user have installation media for Windows 10 that is NOT an
upgrade version? If they have either a retail Full or OEM version for
Windows 10 installation, they could wipe the registry by doing a fresh
install of Windows 10.
Did this user have a perpetual license to AutoCAD or did they have a
subscription license? Subscriptions expire, like after a month, and
have to be renewed. If the installer phones home to valid a license but
finds the registered license has expired, the user needs to renew the
subscription. Even starting with a fresh registry with a new
installation of Windows won't bypass a license check by the installer
that phones home to verify the license. Does this software phone home
to verify its license or did the user employ an AutoCAD licensing server
(which still phones home) to validate licenses on workstations with the
If this user paid for the software, why won't this user (or you on his
behalf) contact Autodesk for support? When registering this product,
don't they have you create an account where you can monitor your